When is my
car voucher sent to me?
Vouchers are usually sent out within 7 days
of you making your online booking. If you will be travelling
sooner than this, we may get in touch to arrange getting
your car voucher to you. If you do not receive your
voucher after 7 days then contact us quoting your booking
Do I need to reconfirm my car
No! There is no need to reconfirm your booking once
it is made. We will send you your car voucher in the
post (unless it is a last minute booking in which case
we may have to fax or email it to you), which you need
to keep in a safe place and take with you when you collect
your vehicle. It is also a good idea to keep a handy
note of your booking reference number to quote if necessary.
will I need to collect my car?
You will need to take your passport (or similar photo
ID), drivers licence, prepaid car voucher and a valid
credit card preferrably in the driver's name. In some
countries outside Europe, you may also need an International
Drivers Permit to accompany your national licence. You
can get more information on how to obtain one of these
if required from the AA at http://www.theaa.co.uk/motoringandtravel/Idp/index.asp.
Who do I contact if I want to
change my car hire details?
If you need to make any changes to your booking you
will need to contact our customer services, and we'll
get back to you within 1 working day. You will need
to quote your booking reference number so keep it handy.
There may be a charge to make amendments to your booking,
therefore, we strongly recommend you take out the cancellation
protection available when you book. This allows you
to make changes, or even cancel, for no extra charge
up to 24 hours before you go.
Who do I contact if I want to
cancel my car?
If you need to cancel your car please contact our customer
services and we'll get back to you within 1 working
day. You will need to quote your booking reference number
so we can locate your booking quickly. There may be
a charge made for cancelling your booking. This could
be up to 100% of the hire cost, therefore we strongly
recommend you take out the cancellation protection available
when you book. This allows you to change or cancel your
booking, free of charge, up to 24 hours before you go.
I need to cancel my car will
I get a refund?
Only if you take out the cancellation cover available
when you book as this allows you to make changes to
your booking, or cancel for no extra charge, right up
to 24 hours before you are due to collect your car.
Can I have my refund in cash
Sorry! It is only possible to refund money back onto
the original card that payment was received from. It
is not possible to refund monies to another card, nor
issue a cheque.
I haven't received my voucher
yet or a confirmation, who do I speak to?
Your best bet is to contact our customer services. Have
your booking reference number handy when you call so
we can locate your booking quickly for you.
I've lost my car voucher! What
do I do now?
Don't worry! Contact our customer services team and
we will discuss the options available to you depending
on how soon you are to travel.
What sort of licence do I need
to drive abroad?
Each country will have slightly different rules regarding
driving licences so you will need to check these details
before you go. You will need to produce your original
driving licence when you collect your car (photocopies
or faxed copies are not acceptable) and may also need
to produce an International Drivers Permit to accompany
it. You can get further information on these at http://www.theaa.co.uk/motoringandtravel/Idp/index.asp.
Don't forget that if you are using one of the new UK
photo licences then this needs to be accompanied with
the paper licence too in order to be valid.
What happens if I break down
or have an accident?
If you breakdown or have an accident you need to immediately
contact the hire location listed on your voucher for
either a replacement vehicle or authorisation for repairs.
In the event of an accident, write down as many details
as you can remember, exchange contact details with anyone
else involved (don't forget to give the other driver
the car hire companies details) and get any witnesses
contact details if you can. Draw a picture of the accident
scene showing the position of vehicles and any relevant
features of the area/roadside, i.e. lampposts etc. Don't
forget that in the event of an accident it is a legal
requirement to inform the local Police either straight
away or within 24 hours depending on the applicable
countries law (even if no one has been hurt), and you
will need to obtain a signed police report. Make sure
you keep copies of all your hire documents (and the
police report), as you will need these if an insurance
company is involved with a claim, either against you
or on your behalf. It's best to do this anyway in case
there is any sort of dispute.
Can I book my car over the phone
We think booking online is really easy and hope you
do too. Please be assured that our site is fully secure
and all your personal details including your card number
is encrypted, if you prefer however to speak to one
of our Customer Services team direct then you can contact
Can you help me plan my route?
To help you plan your route, we suggest trying the following
web-sites. If you spot any good sites please share them
The US and Canada
If I drop my car off early -
will I get a partial refund?
Sorry! Even if you bring your car back earlier than
expected you will not be due any refund on the hire
What happens if I drop my car
You will be charged an extra days hire if you are
late bringing your car back. This is payable locally
in local currency and possibly there will be additional
Will I get the make and model
of the car that I have requested?
This will depend on availability at the time of your
arrival. We cannot guarantee the exact make and model,
however, the car hire company will provide a similar
make and model, or will upgrade you at no extra cost
if a similar sized car is not available for you when
you arrive. If the vehicle supplied is unsatisfactory,
you need to request a replacement from the car hire
supplier at the time of collection. You should also
inform customer services on your return.
Call the dedicated caranywhere.net hotline. Open
7 days on;
Monday - Friday 8am. to 8pm.
Saturday and Sunday 10am. to 5pm.
All major credit cards accepted.